FAQs
Do you offer free UK delivery?
Yes. We offer free UK delivery on every order.
How can I track my order?
If tracking is available for your order, your tracking details will be sent once your order has been dispatched.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change. We cannot guarantee amendments once an order has entered processing or has been dispatched.
What should I do if my order arrives damaged or incorrect?
Please get in touch with your order number and photos of the item you received so we can look into it for you.
Where can I find product specifications?
Each product page includes its key features, specifications, size information and available options where applicable.
How can I contact Mellowen?
You can contact us through the Contact page on our website with any questions about a product or an existing order.
Our customer support is available Monday to Friday: 9am-5:30pm.